What is a Hosted PBX?

Written on Sep 5, 2024.

Bulk Solutions provides service to many Hosted PBX providers in the United States and Canada.  Also known as a virtual PBX service, hosted PBX keeps your phones connected using equipment that’s located and maintained outside your office. Instead of running lines to the copper network, your service is hosted on your provider’s servers and delivered to you over the internet, which eliminates the trouble of new cabling, configuration, and maintenance—all while significantly cutting down your phone bill.

Alltel SmartConnect® is our range of enterprise-grade hosted phone systems that deliver basic telephony with advanced call features over the internet. Our SmartConnect® Office and SmartConnect® Executive plans give businesses an enterprise-grade solution for every price point and need.

Getting a business phone system usually meant installing bulky, costly, and complicated equipment in the office. Now, with Hosted PBX phone systems taking front and center, it has become the phone service choice of businesses due to its convenience and affordability.

SmartConnect is a future-proof technology that integrates different systems under one platform. It simplifies and minimizes the requirements of network devices, software, electronics, entertainment, home and office automation systems via the internet, by providing remote and centralized control over complex systems.

Communicate with your team on a cloud-hosted phone system that features voice and video calls and conferencing, file sharing, and more.

Take full control over incoming calls by customizing call queues and departments within your business. Get basic queuing or enhanced queueing capabilities, which include night service, holiday service, and selective call forwarding.

Add more licenses as your business grows. Get the freedom to add new phone numbers and add more users at any time without the need for new phones or additional cabling.

Many hosted PBX providers communicate with your staff and your customers through a cloud-based interface. It enables voice and video calls and conferencing, sharing screens, and sending documents on-demand.

What is Hosted PBX

Hosted PBX providers could also add CRM Tools.  Customer Relationship Management (CRM) tool, so you get quick access to client and lead information as needed. Easily identify opportunities and strategies for growth.  In addition, Track your usage, generate reports, and manage, a many have a self-managed web portal. Get detailed reports on when and where the calls are coming from, and a summary of calls answered.  Customize your call flow, track your usage, change your service settings, and access free reports through your own self-managed web portal.

Just to review, a Hosted PBX system is a cloud-based phone system that provides businesses with advanced telecommunication features without the need for on-premises hardware. Unlike traditional PBX systems, which require physical equipment installed at the business location, hosted PBX operates through the internet, managed and maintained by a third-party provider.

This system offers a range of features, including call routing, voicemail, conferencing, auto-attendants, and more, all accessible through a web-based interface. Because it is hosted in the cloud, businesses can scale their phone systems easily, adding or removing lines as needed, without significant upfront investment. Hosted PBX also supports remote work, allowing employees to connect to the phone system from anywhere with an internet connection, using desk phones, smartphones, or computers.

One of the key advantages of hosted PBX is its cost-effectiveness. There are no maintenance or upgrade costs, as the provider handles all system updates and ensures reliable operation. Additionally, hosted PBX systems often include features like disaster recovery and redundancy, ensuring business continuity even in case of local outages.

Overall, hosted PBX is an ideal solution for businesses looking for a flexible, scalable, and cost-effective communication system with minimal technical overhead.

We support all telecommunication services and needs. Please remember to keep Bulk Solutions in mind for your telecommunication needs where we value Quality and Reliability above all else.