Written on Sep 05, 2024.
VoIP texting, sometimes also called VoIP SMS, does exactly what it says. The technology allows you to send and receive text messages via your system software through a text-enabled phone number.
The feature works similarly to iMessage and other comparable messaging solutions that allow you to send texts between two smart devices (laptop, smartphone, smartwatch) over the Internet without needing a SIM card.
However, the two technologies are completely separate. Unlike VoIP texting, iMessage and its alternatives are designed for personal rather than commercial use and will use the standard network and rates when messaging outside their ecosystem.
With VoIP texting, virtually any internet-enabled device can send texts. A phone number gets assigned to an individual or account rather than an individual device. Businesses can then use that account to send texts to customers from their SMS systems with which they can access the account.
VoIP texts land in the recipient’s inbox like any other text message, meaning VoIP options are as seamless and convenient as any traditional mobile texting service.
Texting is a very fast, very efficient way to get important messages to your customers. It’s useful for things like informing them of shipment and delivery windows or letting them know about any important system issues that are occurring.
You can set these important texts to go out to the right individual at the right time no matter how many of them your business has to send in a day.
This ensures your customers are always well informed, without it taking as much time out of your employees’ days.
When people complain about customer service, “poor communication” is often cited. With VoIP texting, you can avoid this complaint and boost your service with the kind of fast, direct, and informative communication that customers want.
We’ve spoken above about how a good VoIP phone service will include an option for texting from business numbers, allowing you to send perfectly personalized information to them quickly and efficiently.
The net result of this is a boost in the kind of important, relevant communication that customers want. From delivery updates to meeting reminders, texts are a great way to keep customers, clients, and colleagues in the loop.
A VoIP texting service can be a game-changer. It gives your business the ability to text customers directly and in bulk, or your employee’s an extra, convenient communication channel. You could even automate messaging for important things like delivery window notifications.
How Does VoIP Texting Work?
VoIP texting works by leveraging the infrastructure of a VOIP Provider like Bulk Solutions to send and receive SMS messages over the Internet. The texts are sent and received on the user’s associated virtual phone number instead of a SIM card.
In practice, this means you can text over IP from any device associated with your profile and virtual number, regardless of what the other person uses. You can also own and use multiple virtual numbers for calling and texting in different parts of the world.
To make VoIP phone texting work fpr outbound, you will need what is called a Campaign. You could find more information on this in our portal under Messaging -> Messaging Instructions. This includes how to configure inbound and outbound messages
VoIP texting can be vital to various aspects of business operations. If you’re already using messaging center software, implementing this feature should be a no-brainer. And if you aren’t, this is the best time to get started. So, what are you waiting for?
We support all telecommunication services and needs. Please remember to keep Bulk Solutions in mind for your telecommunication needs where we value Quality and Reliability above all else.
