STIR/SHAKEN is a technology designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using tokens. Spam and illegal robocalls are a significant problem many communications companies are struggling to deal with as they try to protect the privacy of their customers. In 2019, phone calls were the most common way scammers got in contact with their victims.
5 billion+ robocalls are made each month, and research suggests that more than 40% of those calls are thought to be fraud-related.
When people can't trust that callers are who they claim to be, they stop answering even legitimate calls. Authentication built right into our solutions with no extra effort needed on your part can help ensure that customers feel more comfortable about saying hello instead of dismissing the call.
Consumers should not notice any functional change to their caller ID displays, other than the ability to better trust the data they see.
STIR/SHAKEN uses public key cryptography and digital certificates to authenticate phone calls, similar to the way that e-commerce websites secure their traffic. Originating carriers digitally sign their calls, and terminating carriers check to see that the signatures are authentic before completing the call. Spam and illegal robocalls are a significant problem many communications companies are struggling to deal with as they try to protect the privacy of their customers. In 2019, phone calls were the most common way scammers got in contact with their victims. The Federal Trade Commission has been working to educate the public about these unwanted calls, but with mixed success. Thus Stir/Shaken has come to live.
