Every CNAM DIP will also be checked with our Robocall Mitigation algorithm. If a number is suspicions, it will fall in to one of these three catagories Robocall, Spam, Fraud.
-User Display: If a call is catagorized as Robocall, Spam or Fraud the wording in the User Display field is shown
Robocall Example: If 3105551111 has a callerID name of "John Doe" your customer would see "Robo? John Doe"
Spam Example: If 3105552222 has a callerID name of "John Doe" your customer would see "Spam? John Doe"
Fraud Example: If 310555333 has a callerID name of "John Doe" your customer would see "Fraudulent Call John Doe"
Invalid Call Example: If 3105554444 has a callerID name of "John Doe" your customer would see "Invalid Call John Doe"
NOTE: You could use the above 4 numbers to test the different catagory results.
-Position: The location you would like to place the User Display output
Prepend: "Robo? John Doe"
Append: "John Doe "Robo? "
Override: "Robo? "
Important:
-CNAM Limit: Remember that CNAM records can only contain up to 15 characters, spaces included. If you exceed this limit, characters beyond the limit will be cut off. In the following example, we have a User Display of "Fraud Call? " (12 characters) and the CNAM of "John Doe" (8 characters). The combination of these entries is 20 characters. Due to the limit of 15 characters, a portion of the CNAM will be cut off:
Over the limit prepend: "Fraud Call? Joh"
Over the limit append: "Joh Fraud Call?"
Observation: As you can see in these examples, "John Doe" was reduced to "Joh" in both cases, as the 15 character limit was reached.
If you have any questions at all regarding integration, don't hesitate to get in touch with us at any time! Call us on 3109060901 or email us at support@bulkvs.com
